Resources
Digital Banking Upgrade

In order to avoid delays in accessing the new Digital Banking, please update your contact information to ensure the information we have on record is accurate. We will be using your contact information to provide you with login instructions and other important information related to the upgrade.

You can update your email address in the current online banking platform by going to Profile. If you need to update your phone number(s) or address, please call us at 1-844-646-6937 or visit your local branch.

The new and improved Digital Banking will be available when you log in beginning September 10, 2024!  If you prefer a mobile app experience, you will need to download our new mobile app beginning September 10. 

We're thrilled to share that the new system will include some exciting new features including: 

• User-friendly graphs of your financial position. 
• The ability to easily send money to friends, family, or other individuals.
• New self-service features and an enhanced user experience that allows you to customize your account view.

Our current online and mobile banking will be available in "read only " mode while we complete this upgrade. This means you will be able to view balances, account history and statements, but other functions such as bill pay or funds transfer will be unavailable. This "read only" status will begin 6:00 pm on Friday, September 6, and will continue until the new Digital Banking is live.

If you use Online Bill Pay, certain functionality will be unavailable beginning September 3 until the new Digital Banking is live. This includes new enrollments, new payee setup, and new scheduled payments. 

Check minnwestbank.com to access the new Digital Banking beginning Tuesday, September 10 at 9:00 am. 

If you use our personal online and/or mobile banking to access your personal accounts today, yes! We are excited to deliver this intuitive, easy-to-use new experience to you.

Do you use our business platform? We are working on an upgrade to that digital experience too, and will reach out when that launch date is approaching.

From a desktop: Beginning September 10, visit minnwestbank.com to access the new Digital Banking. Log in with your existing Login ID (username) and password. You will be prompted to accept new terms & conditions, and to select a method to receive a Secure Access Code (SAC) to the new platform. Then use your Login ID and SAC to log in. You can see how this works in our interactive demo.

From a mobile device: Beginning September 10, you will need to download our new Minnwest Mobile app from your app store first. (Please delete or remove the old app.) Log in with your existing Login ID (username) and password. You will be prompted to accept new terms & conditions, and to select a method to receive a Secure Access Code (SAC) to the new platform. Then use your Login ID and SAC to log in. You can see how this works in our interactive demo.

A Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.

You will need your SAC in order to log in to the new system for the first time after the upgrade is complete.  

When logging in with the SAC, you will have the option to bypass this step on future logins. For security purposes, do not register any shared devices.

If you were previously signed up for Bill Pay, you will remain so after the upgrade. To use the feature on a desktop, you will simply navigate to Payments > Bill Payment. Or on mobile, access Bill Pay from your home screen. 

All previously-saved Bill Pay information - such as payees, scheduled payments, and recurring payments - will be in your new Bill Pay profile. 

Important: You may notice a change in when your bill payment funds are deducted from your account's available funds. Electronic payments will be deducted from your account on the evening before the Send Date. Funds must be available by 6:00 pm on the evening before the Send Date for payment to be sent. Check payments will be mailed to your payee on the Send Date and the payment will be deducted from your account when the payee cashes or deposits the check.

You can see if a payment will be electronic or via check by an icon next to the payee names.

Yes. For security reasons, we are unable to transfer eBill enrollments to the new Digital Banking. If you currently have eBills set up for any of your payees, please re-enroll them for eBills in the new service when it's available.

Internal transfers:  If you have previously scheduled internal transfers - transfers between your own accounts at Minnwest Bank - those will continue. You can view these at Transfers & Payments > Branch Activity. If you wish to manage these transfers digitally, please follow these steps: 1) Contact your branch or call us at 1-844-646-6937 to discontinue the old transfer, then 2) Set up the new transfer in the new Digital Banking via the Transfers & Payments menu.

External transfers: If you have previously scheduled external transfers - transfers to your accounts at other financial institutions - those will NOT continue for security reasons. When the new Digital Banking is available, you can visit the Transfers & Payments menu to set up new external transfers.

Yes. After the upgrade is complete, you will need to download a new app from your device's app store. For help with your first login, visit our interactive demo. 

The new mobile app will provide you with the same level of mobile deposit access you previously enjoyed. To get started, simply tap Deposit Check in the new mobile app. 

If you were previously enrolled in Online Statements, you will be enrolled in our new eStatements after the upgrade. You may be prompted to accept new terms & conditions to access your eStatements the first time.

You will have access to up to two years of eStatements depending on your original enrollment date.

The new Digital Banking supports popular money management software including Quicken and Quickbooks, and can also create downloadable CSV files for use in other third-party software.

As you prepare for this conversion, we recommend you complete a final download before conversion weekend, and disconnect your accounts in your third-party software.

After the conversion is complete, you can re-establish your third-party software connections in the new Digital Banking. 

You will be automatically enrolled in a default set of security alerts, as well as any existing account alerts you previously established.