In today's fast-paced world, convenience is key, especially when it comes to banking. That's why Minnwest Bank has implemented our innovative Interactive Teller Machine (ITM) service. With ITMs, you can bank conveniently and efficiently from the comfort of your vehicle or at one of our easy-access walk-up locations.
Sam Kilgard, Minnwest Bank’s Virtual Contact Center Manager, says customers have adapted readily to the new technology. “Since the start of the year, our ITMs have helped over one thousand customers with their banking needs. ITMs offer increased hours and added flexibility, all while talking to a live Minnwest banker from the convenience of their car.” He adds, “I'm very happy with the ways Minnwest is constantly looking to put the customer first in everything we do, and I look forward to seeing the ITMs help even more of our customers in the future.”
To help you get better acquainted with ITM technology, we've compiled a list of frequently asked questions (FAQs) and answers.
Q: What is an ITM?
A: An ITM, or Interactive Teller Machine, is a state-of-the-art banking kiosk that combines the convenience of an ATM with the personal touch of a live banker. It enables you to conduct a wide range of banking transactions, such as deposits, withdrawals, loan payments, and more, with the assistance of a live Minnwest Virtual Banker via video chat.
Q: How does an ITM work?
A: Using the ITM is simple. Just drive or walk up to our ITM location, where you'll find a user-friendly touchscreen interface. Insert your debit card to begin, or press the "Talk to a Virtual Banker" button to initiate a video chat with a Minnwest Virtual Banker who will assist you with your banking needs. You can insert your debit card, present a copy of your ID, or answer security questions for verification, and then communicate with the banker just as you would in your local branch.
Q. What are the benefits of using ITMs?
A: ITMs offer numerous benefits, including extended banking hours beyond regular business hours. ITMs allow you to conduct transactions from early morning until 6 p.m., providing flexibility for your busy schedule, and offering limited Saturday hours as well. It's a time-saving solution that eliminates the need to enter the bank lobby, making banking faster and more efficient.
Q: Are ITMs secure?
A: Absolutely. ITM transactions are highly secure and utilize advanced encryption technology to protect your sensitive information. Minnwest Bank has implemented robust security measures to ensure the privacy and confidentiality of your banking transactions. You can rest assured that your financial data is safeguarded during ITM interactions.
Q: What kind of banking transactions can I perform with an ITM?
A: ITMs can provide many of the same services that are offered in the branch. You can make deposits, withdraw cash in various denominations, cash checks, transfer funds between accounts, and even make loan payments. It's a comprehensive banking solution that provides the convenience you need without compromising on the services you require.
Beth Lange, Minnwest Bank Virtual Banker, says of the ITMs, “I love that we can still help customers even once the branch has closed. If someone has to be to work very early in the morning, they can still interact with us and get their transaction done on their schedule. It’s awesome.”
At Minnwest Bank, we're committed to providing you with the best banking experience possible. With our ITMs, you can handle your banking needs quickly and efficiently, all from the comfort of your vehicle or our walk-up kiosk. Whether it's making a deposit, withdrawing cash, or managing your accounts, ITMs offer a secure and user-friendly solution.
Embrace the future of banking with Minnwest Bank's ITM service, and discover the convenience that drives you forward. To learn more and try for yourself, stop by one of our ITM-enabled locations today.
